Apple’s new iPhone 12 models have finally arrived, and between the gorgeous new screen and the stunning camera hardware upgrades, there’s certainly a lot to love. Unfortunately, not everything about these new iPhones is perfect – as evidenced by the fact that many new iPhone 12 users are reporting issues with the “Messages” app in particular that are definitely worth a closer look.
The types of issues currently being reported by new iPhone 12 users run the gamut and include people who aren’t seeing SMS messages from friends (meaning messages that were sent from non-iPhone users), missing text messages in group chats and people who just aren’t getting notifications when new text messages come in at all.
To make matters worse, it’s not actually clear what is causing the problem to begin with. Nobody is quite sure whether it is a problem specifically related to the iPhone 12, or if it’s an issue with the iOS 14.1 or 14.2 operating systems. Many of the people who are reporting issues on sites like Macrumors or 9to5Mac are iPhone 12 owners, however, so at the very least that’s something worth keeping in mind.
Many of the people who are dealing with missing SMS messages tend to have the most trouble when messages come in with friends or family members who own Android phones. Likewise, most people are reporting this problem in group chats with a mixture of iPhone and Android users, although there are reports of standalone messages getting “lost” too.
It’s also worth noting that the issue with notifications not showing up has actually been around prior to the iPhone 12 and even the iOS 14 operating system.
Thankfully, some Verizon users have indicated that they were able to solve their problems by downloading the Verizon Message+ app from the iTunes Store, although obviously, this will provide little comfort to anyone on other carriers.
One step that you CAN take right now that some users have had success with involves resetting your network settings on your iPhone. To do this, enter the “Settings” app and select the “General” option from the menu. Then, select the “Reset” option followed by the “Reset Network Settings” button. While not all users have had success with this method, some have – so it’s certainly worth trying if you’re going through this yourself.
No word yet on whether or not Apple is working to address this, but the chances are high that they are.