Apple has been known to be synonymous with reliability and for releasing consumer products that are of the highest quality. All of this is possible because of a stringent process from planning to production that ensures consumers only get the best tech products they can enjoy for a long time.
But there are times where manufacturing defects can slip past even the highest quality assurance process. This was what happened with the iPhone 12 and iPhone 12 Pro models which affected the sound quality of the phones.
This hardware problem revolves around the receiver module of the unit. What happens is that it stops emitting sounds from the receiver during a phone call. This means that you will not be able to hear the person on the other end of the line.
When was the issue first reported?
It was believed that the findings came out in August and identified the manufacturing dates of affected units. Most of the affected iPhone 12 and iPhone 12 Pro models were made between October of 2020 all the way to April 2021. Though Apple said this only affected a small percentage of iPhone users, you have to remember that there are millions of users of iPhone units. So affected units could still run up to millions.
What is Apple doing about it?
Apple mentioned that affected iPhone 12 and iPhone 12 Pro model owners around the world are entitled to free repair. This is given for the first two (2) years from the sale of the unit from Apple. This should be more than enough time to identify the problem, if any, and get it fixed. But in light of this, there are 2 important things you need to keep in mind.
1.) No Serial Number Checker – as consumers, you need to contact Apple Support directly to know if your unit is part of the batch that has sound issues. This is because there is no online serial number checker for iPhone owners. If there was, you can simply type in your unit’s serial number and know if you have to send your unit for repair or not.
2.) Additional costs from existing unit damage -It is free to have the sound hardware issue fixed but if your unit needs repairs in any other component that affects the sound hardware, it might need to be addressed first. And this is where you have to pay out-of-pocket if you do not have AppleCare+ insurance.
If you own an iPhone 12 affected unit, you can bring it to Apple Authorized Service Centers to have it checked. You can also get your hands on the new iPhone 13 models that recently came out. If you can wait, then iPhone 14 leaks are already starting to come out suggesting radical changes to the design of the unit.
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